SHIPPING & RETURNS

SHIPPING POLICY

Processing Times
- Orders are processed within 2-3 business days after payment is received.
- Please note that processing times may be extended during peak periods or public holidays.
Delivery Times
- Delivery times typically range between 5-7 business days, depending on your location within South Africa.
- We rely on trusted courier partners to ensure safe and timely delivery of your orders.
Shipping Fees
- Shipping fees are calculated at checkout based on your location and order size.
- Free shipping promotions, when applicable, will be clearly stated on our website.
Order Tracking
- Once your order has been shipped, a tracking number will be sent to you via email or SMS to monitor your package's journey.
Delivery Issues
- If your package is delayed, damaged, or lost during transit, please contact us immediately, and we’ll assist in resolving the issue with our courier partners.

While we do not accept returns, we want to ensure your satisfaction.

Damaged or Incorrect Items
- If your order arrives damaged, defective, or incorrect, please notify us within 7 days of receiving your package.
- To initiate a claim, send an email to [Your Email Address] with your order number, a description of the issue, and photos of the damaged or incorrect item(s).
Refunds or Replacements
- For verified claims, we will arrange for a replacement item to be sent to you at no additional cost.
- In cases where a replacement is not possible, we may offer a refund.
Non-Returnable Products
- Due to the nature of our handmade, natural products, we cannot accept returns for hygiene reasons or due to change of mind.
Contact Us for Assistance
- If you have any concerns about your order, please reach out to us. We are here to help and ensure your experience with pHat Co. is a positive one.

Thank you for choosing pHat Co. We appreciate your understanding and look forward to serving you with the best in natural, eco-friendly products.